Aetna Medicare

AETNA MEDICARE

Phone Number: 1-855-338-7027
Website: www.aetnamedicare.com
TTY/TTD: 711
Hours of Operation: 8 a.m.-8 p.m. local time, 7 days per week

Affinity Health Plan

Affinity Medicare Passport Essentials
Affinity Medicare Passport Essentials NYC
Affinity Medicare Passport Select

Phone Number: 877-234-4499
Website: affinitymedicareplan.org
TTY/TTD: 800-662-1220
Hours of Operation: 8 a.m. to 8 p.m. (Eastern), Monday through Friday
During open enrollment, 7 days a week

Affinity Health Plan

Affinity Medicare Passport Ultimate

Phone Number: 877-234-4499
Website: affinitymedicareplan.org
TTY/TTD: 800-662-1220
Hours of Operation: 8 a.m. to 8 p.m. (Eastern), Monday through Friday
During open enrollment, 7 days a week

AgeWell New York

LiveWell (MA-PD)
FeelWell (HMO SNP)
BeWell (HMO SNP)
StayWell (HMO)

Phone Number: 1-866-586-8044
Website: www.agewellnewyork.com
TTY/TTD: 1-800-662-1220
Hours of Operation: October 1 – February 14
8 am to 8 pm, seven days a week.
February 15 - September 30
8 am to 8 pm, Monday – Friday

BlueCross BlueShield of Western New York

Senior Blue HMO
Forever Blue Medicare PPO
BlueCross BlueShield Blue Saver

Phone Number: 800-248-9296
Website: bcbswny.com/medicare
TTY/TTD: 711
Hours of Operation: October 1 - February 14: 8 a.m. to 8 p.m., 7 days a week, February 15 - September 30: 8 a.m. to 8 p.m. Monday - Friday.

BlueShield of Northeastern New York

Senior Blue HMO/HMO-POS
Forever Blue Medicare PPO
BlueShield Blue Saver

Phone Number: 877-258-7453
Website: bsneny.com/medicare
TTY/TTD: 711
Hours of Operation: October 1 - February 14: 8 a.m. to 8 p.m., 7 days a week, February 15 - September 30: 8 a.m. to 8 p.m. Monday - Friday.

Capital District Physicians' Health Plan, Inc./CDPHP Universal Benefits,® Inc. (CDPHP®)

Basic Rx HMO, Choice HMO, Choice Rx HMO, Value Rx HMO, Group Medicare Rx PPO, Group Medicare PPO, Group Medicare Rx HMO, Group Medicare HMO

Phone Number: (888) 248-6522
Website: www.cdphp.com
TTY/TTD: 711
Hours of Operation: 8 a.m. to 8 p.m. EST, Monday through Sunday

EmblemHealth

EmblemHealth VIP Essential, EmblemHealth VIP Gold, EmblemHealth VIP Gold Plus

Phone Number: 1-877-344-7364
Website: www.emblemhealth.com/Our-Plans/Medicare.aspx
TTY/TTD: 711
Hours of Operation: Monday through Sunday, from 8 am to 8 pm.

Empire BlueCross

Empire MediBlue Freedom I (PPO)
Empire MediBlue Freedom II (PPO)

Phone Number: Prospective members: 1-855-306-9355
Current members: 1-866-395-5175
Website: https://shop.empireblue.com/medicare
TTY/TTD: 711
Hours of Operation: 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from October 1 through February 14, and Monday to Friday (except holidays) from February 15 through September 30.

Empire BlueCross

Empire MediBlue Essential (HMO)

Phone Number: Prospective members: 1-855-306-9355
Current members: 1-800-499-9554
Website: https://shop.empireblue.com/medicare
TTY/TTD: 711
Hours of Operation: 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from October 1 through February 14, and Monday to Friday (except holidays) from February 15 through September 30.

Empire BlueCross BlueShield

Empire Dual Advantage (HMO SNP)
Empire MediBlue Essential (HMO)
Empire MediBlue Freedom I (PPO)
Empire MediBlue Plus (HMO)
Empire MediBlue Select (HMO)

Phone Number: Prospective members: 1-855-306-9355
Current members: 1-800-499-9554
Website: https://shop.empireblue.com/medicare
TTY/TTD: 711
Hours of Operation: 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from October 1 through February 14, and Monday to Friday (except holidays) from February 15 through September 30.

Fallon Health Weinberg

Fallon Health Weinberg-HMO SNP

Phone Number: 1-855-561-7247
Website: fallonweinberg.org
TTY/TTD: 711
Hours of Operation: 8 a.m.-8 p.m., Monday-Friday. (Oct. 1- Feb. 14, seven days a week.)

Humana

Medicare Advantage and Medicare Supplement

Phone Number: (800) 345-8090
Website: www.humana.com
TTY/TTD: 711
Hours of Operation: Seven days a week, 8:00 AM to 8:00 PM Eastern

MVP Health Care

GoldValue HMO-POS
Preferred Gold HMO-POS
Gold PPO
BasiCare PPO
GoldAnywhere PPO
USA Care PPO
WellSelect PPO

Phone Number: Medicare Sales: 1-800-324-3899
Medicare Customer Care Center: 1-800-665-7924
Website: www.mvphealthcare.com
TTY/TTD: 1-800-662-1220
Hours of Operation: Medicare Sales: M-F, 8 am - 8 pm Eastern Time. From Oct. 1 – Feb. 14 call seven days a week, 8 am – 8 pm.

UnitedHealthcare®

AARP MedicareComplete
AARP MedicareComplete Plan 1
AARP MedicareComplete Plan 2
AARP MedicareComplete Plan 3
AARP MedicareComplete Mosaic
AARP MedicareComplete Essential
UnitedHealthcare Dual Complete
UnitedHealthcare MedicareComplete Choice Plan 1
UnitedHealthcare MedicareComplete Choice Plan 3
UnitedHealthcare MedicareComplete Choice Plan 4

Phone Number: UnitedHealthcare Members please call the number on the back of your health plan ID card. If you are interested in learning more about a UnitedHealthcare plan, please contact us at: 877-322-0781.
Website: www.uhcmedicaresolutions.com
TTY/TTD: 711
Hours of Operation: 8 a.m. to 8 p.m. local time, 7 days a week

VNSNY CHOICE Health Plan

VNSNY CHOICE Medicare Classic (HMO)
VNSNY CHOICE Medicare Maximum (HMO SNP)
VNSNY CHOICE Medicare Preferred (HMO SNP)

Phone Number: 1-866-783-1444
Website: www.vnsnychoice.org
TTY/TTD: 711
Hours of Operation: 8:00 AM to 8:00 PM, Monday through Friday

WellCare

WellCare Liberty (HMO SNP)

Phone Number: Current members: 1-866-491-5746
Prospective members: 1-866-527-0057
Website: www.wellcare.com
TTY/TTD: 1-877-247-6272
Hours of Operation: Monday-Friday, 8 a.m. to 8 p.m.

WellCare

Wellcare Access (HMO SNP)

Phone Number: Current members: 1-866-482-3363
Prospective members: 1-866-527-0057
Website: www.wellcare.com
TTY/TTD: 1-877-247-6272
Hours of Operation: Monday-Friday, 8 a.m. to 8 p.m.

WellCare

WellCare Advanced (HMO), WellCare Choice (HMO POS), WellCare Rx (HMO), WellCare Value (HMO)

Phone Number: Current members: 1-800-278-5155
Prospective members: 1-866-527-0057
Website: www.wellcare.com
TTY/TTD: 1-877-247-6272
Hours of Operation: Monday-Friday, 8 a.m. to 8 p.m.