Aetna Medicare

Phone Number: 1-855-338-7027
Website: www.aetnamedicare.com
TTY/TTD: 711
Hours of Operation: Monday through Sunday, 8 a.m. to 8 p.m. local time from October 1 through February 14. Monday through Friday, 8 a.m. to 8 p.m. from February 15 to September 30

Affinity Health Plan

Affinity Medicare Passport Essentials
Affinity Medicare Passport Essentials NYC
Affinity Medicare Passport Select

Phone Number: 877-234-4499
Website: affinitymedicareplan.org
TTY/TTD: 800-662-1220
Hours of Operation: 8 a.m. to 8 p.m. (Eastern), Monday through Friday
During open enrollment, 7 days a week

AgeWell New York

LiveWell (MA-PD)
FeelWell (HMO SNP)
BeWell (HMO SNP)
StayWell (HMO)

Phone Number: 1-866-586-8044
Website: www.agewellnewyork.com
TTY/TTD: 1-800-662-1220
Hours of Operation: October 1 – February 14
8 am to 8 pm, seven days a week.
February 15 - September 30
8 am to 8 pm, Monday – Friday

BlueCross BlueShield of Western New York

Senior Blue (HMO)
Forever Blue Medicare (PPO)
BlueCross BlueShield Blue Saver

Phone Number: 1-800-248-9296
Website: bcbswny.com/medicare
TTY/TTD: 711
Hours of Operation: October 1 through February 14: Monday through Sunday, 8 a.m. to 8 p.m. local time; February 15 through September 30: Monday through Friday, 8 a.m. to 8 p.m. local time

BlueShield of Northeastern New York

Senior Blue (HMO/HMO-POS)
Forever Blue Medicare (PPO)
BlueShield Blue Saver

Phone Number: 1-877-258-7453
Website: bsneny.com/medicare
TTY/TTD: 711
Hours of Operation: October 1 through February 14: Monday through Sunday, 8 a.m. to 8 p.m. local time; February 15 through September 30: Monday through Friday, 8 a.m. to 8 p.m local time

Capital District Physicians' Health Plan, Inc./CDPHP Universal Benefits,® Inc. (CDPHP®)

Basic Rx HMO
Choice HMO
Choice Rx HMO
Value Rx HMO
Group Medicare Rx PPO
Group Medicare PPO
Group Medicare Rx HMO
Group Medicare HMO
$0 Medicare Rx

Phone Number: (888) 248-6522
Website: www.cdphp.com
TTY/TTD: 711
Hours of Operation: 8 a.m. to 8 p.m. EST, Monday through Sunday

EmblemHealth

EmblemHealth VIP Essential
EmblemHealth VIP Gold
EmblemHealth VIP Gold Plus
VIP Dual Plan (HMO DSNP)

Phone Number: 1-877-344-7364
Website: www.emblemhealth.com/Our-Plans/Medicare.aspx
TTY/TTD: 711
Hours of Operation: Monday through Sunday, from 8 am to 8 pm.

Empire BlueCross

Empire MediBlue Access (PPO)

Phone Number: Prospective members: 1-855-306-9355
Current members: 1-866-395-5175
Website: shop.empireblue.com/medicare
TTY/TTD: 711
Hours of Operation: Monday through Sunday, 8 a.m. to 8 p.m. local time (except Thanksgiving and Christmas) from October 1 through February 14, and Monday through Friday, 8 a.m. to 8 p.m. (except holidays) from February 15 through September 30.

Empire BlueCross

Empire MediBlue Core (HMO)
Empire MediBlue Plus (HMO)
Empire MediBlue Dual Advantage (HMO SNP)

Phone Number: Prospective members: 1-855-306-9355
Current members: 1-800-499-9554
Website: shop.empireblue.com/medicare
TTY/TTD: 711
Hours of Operation: Monday through Sunday, 8 a.m. to 8 p.m. local time (except Thanksgiving and Christmas) from October 1 through February 14, and Monday through Friday, 8 a.m. to 8 p.m. (except holidays) from February 15 through September 30.

Empire BlueCross BlueShield

Empire MediBlue Plus(HMO)
Empire MediBlue Choice (HMO POS)
Empire MediBlue Core (HMO)

Phone Number: Prospective members: 1-800-809-7328
Current members: 1-800-499-9554
Website: shop.empireblue.com/medicare
TTY/TTD: 711
Hours of Operation: Monday through Sunday, 8 a.m. to 8 p.m. local time (except Thanksgiving and Christmas) from October 1 through February 14, and Monday through Friday, 8 a.m. to 8 p.m. (except holidays) from February 15 through September 30.

Empire BlueCross BlueShield

Empire MediBlue Dual Advantage (HMO SNP)

Phone Number: Prospective members: 1-844-248-6098
Current members: 1-877-269-5706
Website: shop.empireblue.com/medicare
TTY/TTD: 711
Hours of Operation: Monday through Sunday, 8 a.m. to 8 p.m. local time (except Thanksgiving and Christmas) from October 1 through February 14, and Monday through Friday, 8 a.m. to 8 p.m. (except holidays) from February 15 through September 30.

Fallon Health Weinberg

Fallon Health Weinberg-HMO SNP

Phone Number: 1-855-561-7247
Website: fallonweinberg.org
TTY/TTD: 711
Hours of Operation: 8 a.m.-8 p.m., Monday-Friday. (Oct. 1- Feb. 14, seven days a week.)

Humana

Medicare Advantage and Medicare Supplement

Phone Number: 1-800-345-8090
Website: www.humana.com
TTY/TTD: 711
Hours of Operation: Monday through Sunday, 8 a.m. to 8 p.m. ET

MVP Health Care

GoldValue HMO-POS
Gold PPO
BasiCare PPO
GoldAnywhere PPO
USA Care PPO
WellSelect PPO

Phone Number: Medicare Sales: 1-800-324-3899
Medicare Customer Care Center: 1-800-665-7924
Website: www.mvphealthcare.com
TTY/TTD: 1-800-662-1220
Hours of Operation: Medicare Sales: M-F, 8 am - 8 pm Eastern Time. From Oct. 1 – Feb. 14 call seven days a week, 8 am – 8 pm.

UnitedHealthcare®

UnitedHealthcare Dual Complete
UnitedHealthcare Dual Complete ONE

Phone Number: UnitedHealthcare members, please call the number on the back of your health plan ID card. If you are interested in learning more about a UnitedHealthcare plan, please contact us at: 1-877-322-0781.
Website: www.uhcmedicaresolutions.com
TTY/TTD: 711
Hours of Operation: Monday through Sunday, 8 a.m. to 8 p.m. local time

VNSNY CHOICE Health Plan

VNSNY CHOICE Medicare Classic (HMO)
VNSNY CHOICE Medicare Maximum (HMO SNP)
VNSNY CHOICE Medicare Preferred (HMO SNP)

Phone Number: 1-866-783-1444
Website: www.vnsnychoice.org
TTY/TTD: 711
Hours of Operation: 8:00 AM to 8:00 PM, Monday through Friday

WellCare

WellCare Liberty (HMO SNP)

Phone Number: Current members: 1-866-491-5746
Prospective members: 1-866-527-0057
Website: www.wellcare.com
TTY/TTD: 1-877-247-6272
Hours of Operation: Monday through Friday, 8 a.m. to 8 p.m. local time

WellCare

Wellcare Access (HMO SNP)

Phone Number: Current members: 1-866-482-3363
Prospective members: 1-866-527-0057
Website: www.wellcare.com
TTY/TTD: 1-877-247-6272
Hours of Operation: Monday through Friday, 8 a.m. to 8 p.m. local time

WellCare

WellCare Advanced (HMO)
WellCare Choice (HMO POS)
WellCare Rx (HMO)
WellCare Value (HMO)

Phone Number: Current members: 1-800-278-5155
Prospective members: 1-866-527-0057
Website: www.wellcare.com
TTY/TTD: 1-877-247-6272
Hours of Operation: Monday through Friday, 8 a.m. to 8 p.m. local time