Aetna Medicare

Phone Number: 1-855-338-7027
Website: www.aetnamedicare.com
TTY/TTD: 711
Hours of Operation: 8 a.m. to 8 p.m. local time, Monday through Sunday

Affinity Health Plan

Affinity Medicare Passport Essentials
Affinity Medicare Passport Essentials NYC
Affinity Medicare Passport Select

Phone Number: 877-234-4499
Website: affinitymedicareplan.org
TTY/TTD: 800-662-1220
Hours of Operation: 8 a.m. to 8 p.m. (Eastern), Monday through Friday
During open enrollment, 7 days a week

AgeWell New York

LiveWell (MA-PD)
FeelWell (HMO SNP)
BeWell (HMO SNP)
StayWell (HMO)

Phone Number: 1-866-586-8044
Website: www.agewellnewyork.com
TTY/TTD: 1-800-662-1220
Hours of Operation: October 1 – February 14
8 am to 8 pm, seven days a week.
February 15 - September 30
8 am to 8 pm, Monday – Friday

BlueCross BlueShield of Western New York

Senior Blue (HMO)
Forever Blue Medicare (PPO)
BlueCross BlueShield Blue Saver

Phone Number: 1-800-248-9296
Website: bcbswny.com/medicare
TTY/TTD: 711
Hours of Operation: October 1 through February 14: Monday through Sunday, 8 a.m. to 8 p.m. local time; February 15 through September 30: Monday through Friday, 8 a.m. to 8 p.m. local time

BlueShield of Northeastern New York

Senior Blue (HMO/HMO-POS)
Forever Blue Medicare (PPO)
BlueShield Blue Saver

Phone Number: 1-877-258-7453
Website: bsneny.com/medicare
TTY/TTD: 711
Hours of Operation: October 1 through February 14: Monday through Sunday, 8 a.m. to 8 p.m. local time; February 15 through September 30: Monday through Friday, 8 a.m. to 8 p.m local time

Capital District Physicians' Health Plan, Inc./CDPHP Universal Benefits,® Inc. (CDPHP®)

Basic Rx HMO
Choice HMO
Choice Rx HMO
Value Rx HMO
Group Medicare Rx PPO
Group Medicare PPO
Group Medicare Rx HMO
Group Medicare HMO
$0 Medicare Rx

Phone Number: (888) 248-6522
Website: www.cdphp.com
TTY/TTD: 711
Hours of Operation: 8 a.m. to 8 p.m. EST, Monday through Sunday

EmblemHealth

EmblemHealth VIP Essential
EmblemHealth VIP Gold
EmblemHealth VIP Gold Plus
VIP Dual Plan (HMO DSNP)

Phone Number: 1-877-344-7364
Website: www.emblemhealth.com/Our-Plans/Medicare.aspx
TTY/TTD: 711
Hours of Operation: Monday through Sunday, from 8 am to 8 pm.

Empire BlueCross

Empire MediBlue Freedom I (PPO)
Empire MediBlue Freedom II (PPO)

Phone Number: Prospective members: 1-855-306-9355
Current members: 1-866-395-5175
Website: https://shop.empireblue.com/medicare
TTY/TTD: 711
Hours of Operation: 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from October 1 through February 14, and Monday to Friday (except holidays) from February 15 through September 30.

Empire BlueCross

Empire MediBlue Essential (HMO)

Phone Number: Prospective members: 1-855-306-9355
Current members: 1-800-499-9554
Website: https://shop.empireblue.com/medicare
TTY/TTD: 711
Hours of Operation: 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from October 1 through February 14, and Monday to Friday (except holidays) from February 15 through September 30.

Empire BlueCross BlueShield

Empire MediBlue Dual Advantage (HMO SNP)
Empire MediBlue Plus(HMO)
Empire MediBlue Choice (HMO POS)
MediBlue Medicare Supplement

Phone Number: Prospective members: 1-855-306-9355
Current members: 1-800-499-9554
Website: https://shop.empireblue.com/medicare
TTY/TTD: 711
Hours of Operation: 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from October 1 through February 14, and Monday to Friday (except holidays) from February 15 through September 30.

Fallon Health Weinberg

Fallon Health Weinberg-HMO SNP

Phone Number: 1-855-561-7247
Website: fallonweinberg.org
TTY/TTD: 711
Hours of Operation: 8 a.m.-8 p.m., Monday-Friday. (Oct. 1- Feb. 14, seven days a week.)

Humana

Medicare Advantage and Medicare Supplement

Phone Number: (800) 345-8090
Website: www.humana.com
TTY/TTD: 711
Hours of Operation: Seven days a week, 8:00 AM to 8:00 PM Eastern

MVP Health Care

GoldValue HMO-POS
Gold PPO
BasiCare PPO
GoldAnywhere PPO
USA Care PPO
WellSelect PPO

Phone Number: Medicare Sales: 1-800-324-3899
Medicare Customer Care Center: 1-800-665-7924
Website: www.mvphealthcare.com
TTY/TTD: 1-800-662-1220
Hours of Operation: Medicare Sales: M-F, 8 am - 8 pm Eastern Time. From Oct. 1 – Feb. 14 call seven days a week, 8 am – 8 pm.

UnitedHealthcare®

AARP MedicareComplete
AARP MedicareComplete Plan 1
AARP MedicareComplete Plan 2
AARP MedicareComplete Plan 3
AARP MedicareComplete Mosaic
AARP MedicareComplete Essential
UnitedHealthcare Dual Complete
UnitedHealthcare MedicareComplete Choice Plan 1
UnitedHealthcare MedicareComplete Choice Plan 3
UnitedHealthcare MedicareComplete Choice Plan 4

Phone Number: UnitedHealthcare members, please call the number on the back of your health plan ID card. If you are interested in learning more about a UnitedHealthcare plan, please contact us at: 1-877-322-0781.
Website: www.uhcmedicaresolutions.com
TTY/TTD: 711
Hours of Operation: Monday through Sunday, 8 a.m. to 8 p.m. local time

VNSNY CHOICE Health Plan

VNSNY CHOICE Medicare Classic (HMO)
VNSNY CHOICE Medicare Maximum (HMO SNP)
VNSNY CHOICE Medicare Preferred (HMO SNP)

Phone Number: 1-866-783-1444
Website: www.vnsnychoice.org
TTY/TTD: 711
Hours of Operation: 8:00 AM to 8:00 PM, Monday through Friday

WellCare

WellCare Liberty (HMO SNP)

Phone Number: Current members: 1-866-491-5746
Prospective members: 1-866-527-0057
Website: www.wellcare.com
TTY/TTD: 1-877-247-6272
Hours of Operation: Monday-Friday, 8 a.m. to 8 p.m.

WellCare

Wellcare Access (HMO SNP)

Phone Number: Current members: 1-866-482-3363
Prospective members: 1-866-527-0057
Website: www.wellcare.com
TTY/TTD: 1-877-247-6272
Hours of Operation: Monday-Friday, 8 a.m. to 8 p.m.

WellCare

WellCare Advanced (HMO), WellCare Choice (HMO POS), WellCare Rx (HMO), WellCare Value (HMO)

Phone Number: Current members: 1-800-278-5155
Prospective members: 1-866-527-0057
Website: www.wellcare.com
TTY/TTD: 1-877-247-6272
Hours of Operation: Monday-Friday, 8 a.m. to 8 p.m.