Experience a new way to get active from home with SilverSneakers Live, brought to you via Zoom¹. Now you can enjoy full-length classes and workshops directly through the SilverSneakers website. And since it’s included in your SilverSneakers benefit, it’s available at no additional cost to you.
Are SilverSneakers Live classes/workshops available to everyone or members only?
SilverSneakers Live is exclusive for SilverSneakers members.
What is Zoom?
Zoom is the video conference tool that we use to broadcast our live classes/workshops.
Why am I getting emails from Zoom when I signed up for SilverSneakers?
When you submitted your RSVP for a SilverSneakers Live class/workshop, the system automatically registered you for the class in Zoom. Through Zoom, we can bring high-quality, live video content right to you.
The video quality for my session is blurry, choppy or frozen, what should I do?
We recommend downloading the Zoom app for the best experience. If you’re viewing the class/workshop from your Internet browser, we recommend using Google Chrome. There can be a variety of issues that can affect video quality, including the speed of your internet or the speed of your instructor’s internet. If you continue to have difficulties accessing your live class/workshop, please call 866-584-7389.
I logged into my SilverSneakers account and now I need to log into Zoom. Are my account credentials the same?
Zoom may require you to create an account. This account will be separate from your SilverSneakers account but will allow you to register for and be reminded of SilverSneakers Live classes/workshops.
I’d like to ask my instructor a question, can I communicate with him/her?
Instructors may periodically look at comments from members during class/workshop. We can’t guarantee a response because they’ll be leading the class/workshop.
How often are SilverSneakers Live activities?
Multiple times and class/workshops are available every day. View the SCHEDULE for details.
Do these sessions cost any money?
No, SilverSneakers Live classes/workshops are available to SilverSneakers members at no additional cost.
I went to the Zoom website, but I can’t find my class/workshop. What do I do?
Log into your SilverSneakers member account, click on the image at the top for SilverSneakers Live, then click on the JOIN NOW link when your session is live (note: an active JOIN NOW button will display as white with a blue border). You can also find the link from your Zoom confirmation or reminder emails.
How do I cancel my session?
There is a link to cancel your class reservation at the bottom of your confirmation and reminder emails. Clicking on the cancel link will bring you to a registration page. Click the cancel button again at the bottom of that page.
Is using Zoom safe?1
Privacy and security are top of mind, especially during these times when more and more people are using virtual resources. To learn about how Zoom is focusing on privacy and security, click here.
Do I need to log into SilverSneakers AND Zoom to join the class?
You will most likely need to create a separate login for Zoom due to recent changes in their privacy settings. This means you may be required to log in twice to get to your class. Be sure to log into your first class a few minutes early so you can get logged in and acquainted with Zoom.
How do I download the Zoom app to my smartphone, tablet or computer?
For smartphones and tablets, the Zoom app is available to download from the app store or from the Zoom website. You will also be prompted to download Zoom when you sign up for your first SilverSneakers Live activity. If you’re logging in from your computer, you can download Zoom when you register for your first activity. From the scheduling page, when you click JOIN NOW, you will be presented with the Zoom Meeting request. For the best experience, we recommend downloading the Zoom app by clicking the OPEN ZOOM MEETING button. Please note, Zoom may require you to create an account. This account will be separate from your SilverSneakers account but will allow you to register for and be reminded of SilverSneakers Live classes/workshops. Be sure to keep your passwords in a safe but accessible place for future log ins.
I’m signed into my member account and waiting for my activity to start but the JOIN NOW button is greyed out. What does that mean?
The means that class hasn’t started yet. You can log into classes up to 15 minutes before they start. Consider using this time to do a gentle warmup or stretch.
What is the difference between Facebook Live classes, SilverSneakers Live and SilverSneakers On-DemandTM?
SilverSneakers Yoga
Move through seated and standing yoga poses to increase flexibility, balance and range of motion. A chair is used to meet a variety of fitness levels
SilverSneakers EnerChi
Perform modified tai chi forms in a slow, flowing sequence to progress balance and focus. A chair is offered for standing support.
SilverSneakers BOOM MIND
The best of yoga and Pilates combined in an intermediate to advanced, mind-body mat workout. Build endurance while increasing flexibility.
SilverSneakers Stability
Focused on improving balance, this standing class uses chair support to advance cognition and fall prevention skills.
Cardio Dance
This dance-inspired workout improves cardio fitness with easy-to-follow movements. Intermediate to advanced options let you to choose your intensity.
SilverSneakers Circuit Light
This standing class alternates upper-body strength work with low-impact cardio to maximize fitness benefits. A chair and hand weights are recommended.
Barre
This intermediate ballet and Pilates inspired class uses small movements to build strength and balance, while focusing on a mind/body connection.
Strength and Balance
Like Classic, this workout includes fall prevention drills and exercises to improve strength and endurance. A chair and hand weights are recommended.
Balance Builder
Learn simple steps and exercises to improve balance and remain independent
The Happiness Effect
Learn about the role of exercise and social connection in positive mental health.
Nutrition as We Age
This course will educate participants on the different nutrition needs and challenges that come with aging.
You Are In Control
Learn about the role of exercise in the management of type 2 diabetes.
A Little Means A Lot
Understand the importance of taking small steps towards better health through self-reflection, setting a small goal, developing a plan to achieve it, and getting active.
Exercise for Stress Relief
This course is designed to help participants understand how exercise can reduce feelings of stress and create a personalized exercise for stress relief action plan.
SilverSneakers Overview and Resources
Learn more about all the resources and offerings SilverSneakers provides to members.
Gratitude Workshop
Practicing gratitude may be beneficial to our health and wellbeing. Learn about gratitude's benefits and ways to help cultivate it during this session.
If you have any additional questions or feedback, please call 866-584-7389.
Always talk to your doctor before starting an exercise program.