Experience a new way to get active from home with SilverSneakers Live, brought to you via Zoom¹. Now you can enjoy full-length classes and workshops directly through the SilverSneakers website. And since it’s included in your SilverSneakers benefit, it’s available at no additional cost to you.

Step-by-step Tutorial

1. Log in to your SilverSneakers Member Account.
   1. If you don’t have an account, create an account to log in.
2. Once you are logged in, you will see the SilverSneakers Live image at the top of the page.

   

3. Once you are logged in, you will see the SilverSneakers Live image at the top of the page.
4. Accept the terms and conditions.¹ Please note, these classes/workshops are brought to you by SilverSneakers via Zoom. You will be getting emails from Zoom to remind you of your upcoming activities. 
   
   

   

5. Browse the schedule. 

   

6. When you click RSVP, the system will automatically register you for the class in Zoom.
   

   

7. You will get a confirmation email from Zoom with a link to the class/workshop.
8. You may join 15 minutes before the class/workshop starts. We recommend logging in early for your first session so you can download Zoom and get acquainted with the app.
9. The JOIN NOW button is grayed out and inactive until 15 minutes before the class/workshop
10. You may join the class/workshop in two ways:
    1. Log into your member account and click on the JOIN NOW link when it is active (note an active JOIN NOW button will display as white with a blue border).
       

       

    2. You may also click the link in your confirmation or reminder emails from Zoom to go to your class/workshop.
11. Once you click JOIN NOW, you will be presented with the Zoom Meeting notification. For the best experience, we recommend downloading the Zoom app by clicking the OPEN ZOOM MEETING button. Please note, Zoom may require you to create an account. This account will be separate from your SilverSneakers account but will allow you to register for and be reminded of SilverSneakers Live classes/workshops. Be sure to keep your passwords in a safe but accessible place for future log ins.
    

    

12. You can also access the class/workshop via your browser by selecting the CLICK HERE link. However, the video quality may not be as good. We recommend downloading Zoom.
13. We also recommend using Google Chrome for your browser for best results.
14. You can download the Zoom app to your smartphone, iPad, laptop or desktop computer.

SilverSneakers LIVE: Frequently Asked Questions

Are SilverSneakers Live classes/workshops available to everyone or members only?
SilverSneakers Live is exclusive for SilverSneakers members.

What is Zoom?
Zoom is the video conference tool that we use to broadcast our live classes/workshops.

Why am I getting emails from Zoom when I signed up for SilverSneakers?
When you submitted your RSVP for a SilverSneakers Live class/workshop, the system automatically registered you for the class in Zoom. Through Zoom, we can bring high-quality, live video content right to you.

The video quality for my session is blurry, choppy or frozen, what should I do?
We recommend downloading the Zoom app for the best experience. If you’re viewing the class/workshop from your Internet browser, we recommend using Google Chrome. There can be a variety of issues that can affect video quality, including the speed of your internet or the speed of your instructor’s internet. If you continue to have difficulties accessing your live class/workshop, please call 866-584-7389.

I logged into my SilverSneakers account and now I need to log into Zoom. Are my account credentials the same?
Zoom may require you to create an account. This account will be separate from your SilverSneakers account but will allow you to register for and be reminded of SilverSneakers Live classes/workshops.

I’d like to ask my instructor a question, can I communicate with him/her?
Instructors may periodically look at comments from members during class/workshop. We can’t guarantee a response because they’ll be leading the class/workshop.

How often are SilverSneakers Live activities?
Multiple times and class/workshops are available every day. View the SCHEDULE for details. 

Do these sessions cost any money?

No, SilverSneakers Live classes/workshops are available to SilverSneakers members at no additional cost.

I went to the Zoom website, but I can’t find my class/workshop. What do I do?

Log into your SilverSneakers member account, click on the image at the top for SilverSneakers Live, then click on the JOIN NOW link when your session is live (note: an active JOIN NOW button will display as white with a blue border). You can also find the link from your Zoom confirmation or reminder emails.

How do I cancel my session?

There is a link to cancel your class reservation at the bottom of your confirmation and reminder emails. Clicking on the cancel link will bring you to a registration page. Click the cancel button again at the bottom of that page.

Is using Zoom safe?¹

Privacy and security are top of mind, especially during these times when more and more people are using virtual resources. To learn about how Zoom is focusing on privacy and security, click here.

Do I need to log into SilverSneakers AND Zoom to join the class?

You will most likely need to create a separate login for Zoom due to recent changes in their privacy settings. This means you may be required to log in twice to get to your class. Be sure to log into your first class a few minutes early so you can get logged in and acquainted with Zoom.

How do I download the Zoom app to my smartphone, tablet or computer?

For smartphones and tablets, the Zoom app is available to download from the app store or from the Zoom website. You will also be prompted to download Zoom when you sign up for your first SilverSneakers Live activity. If you’re logging in from your computer, you can download Zoom when you register for your first activity. From the scheduling page, when you click JOIN NOW, you will be presented with the Zoom Meeting request. For the best experience, we recommend downloading the Zoom app by clicking the OPEN ZOOM MEETING button. Please note, Zoom may require you to create an account. This account will be separate from your SilverSneakers account but will allow you to register for and be reminded of SilverSneakers Live classes/workshops. Be sure to keep your passwords in a safe but accessible place for future log ins.

I’m signed into my member account and waiting for my activity to start but the JOIN NOW button is greyed out. What does that mean?

The means that class hasn’t started yet. You can log into classes up to 15 minutes before they start. Consider using this time to do a gentle warmup or stretch.

What is the difference between Facebook Live classes, SilverSneakers Live and SilverSneakers On-Demand^TM?

• Facebook Live classes appear on the SilverSneakers Facebook page 1-2 times per week. They are open to everyone, and they’re fitness classes only.
• SilverSneakers Live offers full-length SilverSneakers classes live through Zoom which includes favorites such as Strength and Balance, SilverSneakers EnerChi and Cardio Dance. They also feature live workshops including Exercise for Stress Relief, Balance Builder and The Happiness Effect. They occur multiple times throughout the day and are exclusive for SilverSneakers members.
• The SilverSneakers On-Demand library features 200+ pre-recorded fitness workouts for SilverSneakers members only.